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Understanding Our Privacy Policy

We believe in transparency regarding how we handle your information. Our Privacy Policy is designed to clearly outline our practices concerning the collection, use, storage, and protection of your data. This policy applies to all aspects of your interaction with Supabet, encompassing both our sports betting and casino services.

Purpose and Scope

The primary purpose of this policy is to inform you about the types of personal information we may collect, the reasons for collecting it, and how we ensure its security. It covers data gathered when you register an account, place bets, play casino games, interact with our customer support, or otherwise use our platform. Our commitment is to uphold stringent data protection standards.

What We Cover

Registration and account management details.
Transaction data related to deposits and withdrawals.
Activity logs from your use of our sports betting and casino games.
Communications between you and our customer support team.
Information collected through cookies and similar technologies for site functionality and analytics.

By continuing to use Supabet, you acknowledge that you have read, understood, and consent to the practices described in our Privacy Policy. This includes your agreement to the collection and processing of your personal information as detailed within.

Understanding Your Data with Supabet

We understand that safeguarding your personal information is paramount. At Supabet, we are committed to transparency regarding how we collect, process, and store your data. Our approach is guided by the necessity of providing you with a secure and functional service, and we only use your data for clearly defined purposes.

Categories of Data We Collect

To ensure a smooth and secure experience, we collect several categories of personal data. This data is essential for account management, processing transactions, and complying with regulatory requirements.

Contact and Personal Details: Information such as your name, date of birth, email address, phone number, and postal address. This is fundamental for setting up and managing your account.
Transactional Data: Details related to deposits, withdrawals, and wagers placed. This includes payment method information and transaction history, enabling us to process your payments and manage your account activity.
Usage Data: Information on how you interact with our platform, including games played, features accessed, and session times. This helps us improve our services and identify any potential issues.
Technical Information: Data such as your IP address, device type, and browser version, which aids in system administration and security.
KYC Documentation: Copies of identification and address verification documents submitted as part of our Know Your Customer (KYC) process. This is a regulatory requirement to prevent fraud and ensure compliance.

Legal Bases for Data Processing

We process your personal data based on several legal grounds, ensuring that our actions are lawful and justifiable:

Contractual Necessity: Much of the data we process is necessary to fulfil our contractual obligations to you, such as setting up your account, processing your bets, and managing your deposits and withdrawals.
Legal and Regulatory Obligations: We are required by law and gambling regulations to collect and process certain data. This includes identity verification (KYC) to prevent fraud, money laundering, and underage gambling, and to ensure we operate responsibly.
Legitimate Interests: In certain situations, we may process data based on our legitimate interests, provided these interests do not override your fundamental rights and freedoms. This can include improving our platform, marketing our services, and ensuring the security of our operations.
Consent: For specific activities, such as sending marketing communications that are not directly related to your account or our services, we will seek your explicit consent. You have the right to withdraw this consent at any time.

Data Storage and Retention

We store your personal data for as long as it is necessary for the purposes for which it was collected, and in accordance with our legal and regulatory obligations. This means that data related to your account activity and transactions will be retained for a period after your account is closed. For example, under anti-money laundering regulations, we are obliged to keep transactional and identity verification data for a set number of years. Usage and technical data may be anonymised or deleted sooner if it is no longer required.

Sharing Your Data with Third Parties

We may share your personal data with trusted third parties in specific circumstances. This is done with care and only when necessary to provide or improve our services, or to meet our legal obligations.

Payment Processors: Your payment information is shared with secure third-party payment providers to facilitate deposits and withdrawals. These processors are bound by strict data protection agreements.
Regulatory Authorities: We may be required to disclose your data to relevant gambling authorities or law enforcement agencies if legally mandated or if suspected of fraudulent or illegal activity.
KYC and Fraud Prevention Agencies: To comply with our verification and anti-fraud obligations, we may share data with specialised agencies. This helps ensure the integrity of our platform.
Service Providers: We engage with various service providers who assist us in operating our business, such as IT support, data analytics, and customer service platforms. These providers are carefully vetted and are contractually obligated to protect your data.
Marketing Partners (with consent): If you have opted in to receive marketing communications, we may share your details with carefully selected partners for promotional purposes. You can manage your marketing preferences at any time.

We do not sell your personal data to third parties. Any sharing of your information is conducted with robust security measures and contractual safeguards in place to protect your privacy.

Understanding Your Data Rights with Supabet

We are committed to transparency and ensuring you understand your rights regarding your personal data. Our approach is grounded in providing you with clear information and the means to exercise control over your information.

Your Key Privacy Rights

You have several fundamental rights concerning your personal data. We have outlined these below to ensure you are well-informed.

**Right to Access:** You can request a copy of the personal data we hold about you. This allows you to see the information we have and understand how it is used.
**Right to Rectification:** If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
**Right to Erasure (Right to be Forgotten):** Under certain conditions, you can request that we delete your personal data. This is applicable when the data is no longer necessary for the purpose it was collected or if you withdraw your consent.
**Right to Restriction of Processing:** You have the right to request a restriction on the processing of your personal data in specific circumstances, such as when you contest the accuracy of the data.
**Right to Object to Marketing:** You can object to us using your personal data for direct marketing purposes at any time. We will cease processing your data for marketing if you exercise this right.

How to Exercise Your Rights

We have established straightforward procedures to help you exercise your privacy rights. Our goal is to make this process as clear and efficient as possible.

**Contacting Us:** To exercise any of your rights, including data access, rectification, erasure, restriction of processing, or objection to marketing, please reach out to our Data Protection Representative. You can do this via email at support@supabet.com.
**Verification:** For your security, and to prevent unauthorised access or disclosure, we may need to verify your identity when you make a request. This typically involves providing certain identifying information to confirm you are who you say you are.
**Response Time:** We aim to respond to all valid requests within one month. If a request is complex, we may inform you that it will take longer, but we will keep you updated.
**Marketing Preferences:** You can manage your marketing preferences directly within your account settings, or by contacting our support team.

Contacting Our Data Protection Representative

For any questions or concerns regarding your data privacy or to exercise your rights, our dedicated Data Protection Representative is available to assist you. Please direct all inquiries to:

Email: support@supabet.com

We are here to provide the information and support you need, ensuring your experience with Supabet is built on a foundation of trust and respect for your privacy.