Supabet
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Supabet
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Our Approach to Responsible Play

At Supabet, we are committed to providing a safe and enjoyable environment for all our players. We understand the importance of responsible gaming and have implemented a comprehensive suite of tools and settings to help you manage your play. These features are designed to support your control and ensure your experience remains positive.

Managing Your Play with Account Tools

Within your Supabet account, you will find a dedicated section for responsible gambling tools. These are accessible at any time and allow you to set limits and manage your gaming sessions. We encourage you to explore these options and set them according to your personal preferences.

To access these settings, please log in to your account and navigate to the 'Responsible Gaming' or 'Account Settings' section. Here you can activate the following tools:

  • **Deposit Limits:** Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly). This helps you stay within your budget.
  • **Loss Limits:** Define the maximum amount you are willing to lose within a chosen timeframe. Once this limit is reached, you will be notified and may be restricted from further play until the period resets.
  • **Session Reminders:** Configure pop-up notifications that appear at regular intervals during your gaming sessions, reminding you of the time spent and any potential changes in your account activity.
  • **Time-Out Periods:** Take a short break from playing by setting a temporary cool-off period, ranging from 24 hours to several weeks. During this time, you will be unable to log in or place bets.
  • **Self-Exclusion:** For a more significant break, you can choose to self-exclude yourself from Supabet for a specified period, from six months up to five years. During self-exclusion, you will not be able to access your account or receive any promotional materials.

We also provide links to external organisations that offer support and advice for problem gambling. If you or someone you know needs assistance, please refer to our 'Responsible Gaming' page for contact details.

Understanding Responsible Play at Supabet

We are committed to providing a safe and enjoyable gaming environment. While most of our players enjoy our services responsibly, it is important to recognise the signs of problematic gambling and know when and how to seek support. Our goal is to ensure that your experience with us remains a positive one.

Recognising the Signs

Problematic gambling can manifest in various ways. If you or someone you know experiences several of the following signs, it may indicate a need to reassess your gaming habits:

  • Preoccupation with gambling, constantly thinking about past or future gambling sessions.
  • Needing to gamble with increasing amounts of money to achieve the desired excitement.
  • Repeated unsuccessful efforts to control, cut back, or stop gambling.
  • Feeling restless or irritable when attempting to cut down or stop gambling.
  • Gambling as a way of escaping from problems or relieving feelings of helplessness, guilt, depression, or anxiety.
  • After losing money gambling, returning another day to get even.
  • Chasing losses, often returning to gambling again and again to recoup lost money.
  • Lying to family members or others to conceal the extent of involvement with gambling.
  • Jeopardising or losing a significant relationship, job, or educational/career opportunity because of gambling.
  • Relying on others to provide money to relieve desperate financial situations caused by gambling.

Taking a Break and Seeking Support

If you recognise these signs, or simply feel you need to step away from gambling for a period, we encourage you to take action. You can implement a 'cool-off' period or self-exclude from our platform. A cool-off period allows you to take a break for a specified duration, after which your account will be reactivated. Self-exclusion is a more permanent measure where your account is closed for a longer term, typically at least six months.

To request a cool-off period or self-exclusion, please contact our support team directly.

Contacting Support and External Resources

Our customer support is available 24/7 via live chat, email, and Telegram. They can assist you with implementing responsible gambling measures on your account.

For professional guidance and confidential counselling, several external organisations are available to provide support:

  • Problem Gambling Foundation of New Zealand: 0800 664 262 or pgf.nz
  • Gambling Helpline New Zealand: gamblinghelpline.co.nz
  • GamCare: gamcare.org.uk
  • Gamblers Anonymous: gamblersanonymous.org
  • Gambling Therapy: gamblingtherapy.org

We want to ensure our players have access to all the resources they may need. Your well-being is our priority.