Supabet
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Supabet
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Our Approach to Responsible Gaming

At Supabet, we are committed to providing a secure and responsible gaming environment. We understand that for some, gaming can become a challenge, and we offer a range of tools and settings designed to help players maintain control. These features are readily accessible within your account section.

Setting Your Limits

To help you manage your gaming budget, we provide several limit-setting options. These can be adjusted at any time, though any reduction in limits takes effect immediately, while increases may have a waiting period to ensure thoughtful decision-making.

  • Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly).
  • Loss Limits: Define the maximum amount you are willing to lose within a set timeframe (daily, weekly, or monthly).
  • Wager Limits: Allocate a maximum amount you can wager on a daily, weekly, or monthly basis.

Managing Your Playtime

We encourage awareness of your gaming habits. To assist with this, we offer tools to help you monitor and manage the time you spend playing.

  • Session Reminders: Set up notifications that appear at regular intervals during your gaming session, reminding you of the time elapsed and any wins or losses.
  • Time-Outs: Temporarily suspend your account for a short period. You can choose durations from 24 hours up to several weeks. Your account will be automatically reactivated once the chosen period expires.

Self-Exclusion

For players who need a more definitive break from gaming, we offer a self-exclusion facility. This is a significant step and requires careful consideration.

To activate self-exclusion, please contact our support team via email at support@supabet.com. You will be guided through the process, which involves selecting a duration for your exclusion, ranging from six months to indefinitely. During the self-exclusion period, you will not be able to log in or deposit funds. We also recommend employing third-party software to block access to all online gambling sites.

Accessing Responsible Gaming Tools

All these responsible gaming tools and settings can be found within the 'My Account' section of our platform. Navigate to the 'Responsible Gaming' or 'Limits' tab to view and adjust your preferences.

Understanding Responsible Play at Supabet

We are committed to providing a safe and enjoyable gaming environment. For us, this means ensuring our players can engage with our services responsibly. We understand that for a small number of individuals, gambling can become a concern, and we want to provide clear information to help identify when a break might be beneficial.

Recognising Potential Signs

It is important to be aware of behaviours that might indicate a loss of control. These can include, but are not limited to:

  • Spending more time or money on gambling than originally intended.
  • Experiencing irritability or restlessness when trying to stop or cut down on gambling.
  • Neglecting work, family, or personal responsibilities due to gambling.
  • Chasing losses or trying to win back money that has been lost.
  • Borrowing money or selling possessions to fund gambling.
  • Feeling preoccupied with gambling, even when not actively playing.
  • Using gambling as an escape from problems or to relieve negative feelings.

If you recognise any of these signs in yourself or someone you know, it may be time to consider taking a step back.

Taking a Break and Seeking Support

We offer tools to help manage your play. You can set deposit limits, session time limits, or choose to self-exclude from our platform. Self-exclusion is a more permanent measure where you block access to your account for a chosen period. To request self-exclusion, please contact our support team directly.

Our dedicated support team is available 24/7 via live chat and email. They can assist you with setting up responsible gambling tools or provide information on available resources. You can reach us at support@supabet.com or through our live chat feature on the website.

Beyond our own support channels, a number of external organisations offer professional assistance and confidential counselling for gambling-related concerns. These independent services can provide valuable guidance and support.

  • ConnexOntario: 1-866-531-2600
  • Gambling Therapy
  • Gamblers Anonymous

Taking control of your gaming habits is a sign of strength. We encourage you to utilise the resources available to ensure your experience with us remains positive and responsible.